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New Contributor
donnaldy
Posts: 3
Registered: ‎09-26-2010
My Device: Torch
My Carrier: AT&T
Accepted Solution

ID Login to App World - Authenticating in continuous loop

When opening my App World icon it asked me for email and password.  I entered both and it's been stuck "authenticating" for 2 days now.  I don't know what to do to fix this.  It won't let me cancel.  Your help would be appreciated!

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

Hello donnaldy and welcome to the BlackBerry Support Community Forums.

 

Have you created your BlackBerry ID yet? 

 

Take a look at KB23716 which talks about what BlackBerry ID is and KB24062 to get started.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
donnaldy
Posts: 3
Registered: ‎09-26-2010
My Device: Torch
My Carrier: AT&T

Re: ID Login to App World - Authenticating in continuous loop

Thank you very much!  I setup a Blackberry ID but I still have the same problem on my Torch.  I logged in on the Blackberry website but that hasn't cleared my phone so I can log on from the phone.

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New Member
dcchewei
Posts: 2
Registered: ‎09-30-2010
My Device: curve 8520
My Carrier: student

Re: ID Login to App World - Authenticating in continuous loop

Hey 

I have the same problem, my cell phone been stuck "authenticating" for 2 days now.  I don't know what to do to fix this.  It won't let me cancel.  Your help would be appreciated!

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

You can try to reinstall it by going to www.blackberry.com/appworld. The device may prompt for a reboot and after it does, try to log in again with your BlackBerry ID.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
donnaldy
Posts: 3
Registered: ‎09-26-2010
My Device: Torch
My Carrier: AT&T

Re: ID Login to App World - Authenticating in continuous loop

Thank you very much!  That worked!

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New Member
leomason
Posts: 1
Registered: ‎10-12-2010
My Device: storm
My Carrier: vodaphone

Re: ID Login to App World - Authenticating in continuous loop

I have a similar problem however I get one stage further and it seems to be stuck on downloading.

 

I have tried re-registering my ID but this is not allowed as it says I am already registered. I have also tried rebooting to no effect.

 

This is extremely frustrating as until I accepted the upgrade prompted this morning I could download apps no problem.

 

Help !!!!

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

Hello leomason,

 

What part seems to be stuck on downloading? Are you trying to install AppWorld itself or a different application and are not able to get past the BlackBerry ID log in screen?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
Kardishus
Posts: 9
Registered: ‎11-18-2010
My Device: Torch

Re: ID Login to App World - Authenticating in continuous loop

Hi,

I bought a Torch yesterday. Today I got a message about the new Blackberry App World. I tried to upgrade it but it got stuck like others. I want to upgrade it by using my computer but I have a question. It says "Note: Your device may reset after loading." in the page. Does it mean that I will lose all the applications, musics, preferences and videos in my device? I dont want to lose them, I dont want to do this everytime a new upgrade is possible. Can you please help me.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

Hello Kardishus and welcome to the BlackBerry Support Community Forums.

 

No - this means the BlackBerry may restart after completion. It doesn't always happen when you install an application but its a general advisement should you install an application and all of a sudden your BlackBerry reboots.

 

If you haven't already done so, you might want to download and install the BlackBerry Desktop Manager. You can back up your device to preserve your data

 

Hope this helps!

 

Thanks

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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