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New Member
Goji
Posts: 1
Registered: ‎11-21-2010
My Device: 8520
My Carrier: Cell C

Re: ID Login to App World - Authenticating in continuous loop

Hi,

 

Unfortunately the reboot didn't work for me.

 

Still stuck in infinate loop of authentications.

 

I eventually created another 2 new Blackberry Id's in case something had gone wrong. I can log into any of them on my mac... but can't log in on my phone (8520).

 

It's been months. Am ready to throw phone from tall building.

 

Help appreciated.

 

 

 

 

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

 


helenw wrote:

I also have this authenticating issue, and not sure how to solve it. I have entered my username and password, which are fine, but all I get is a green bar saying 'loading' and it doesn't get any further. I've tried reloading App World twice and don't get any further. It's a Blackberry Curve 8520. Any help?


 

Hello helenw,

 

Do you have your WI-Fi connected? If so, turn it off.

 

If you go to Options>Advanced Options>Browser, is your browser set to Internet Browser?

 

Thanks

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

 


pinay226 wrote:

I am unable to login into BB App World.

 

I have rebooted my curve 8530 and removed the battery.

 

I also tried removing the BB App World application from my phone and reinstalled it.

 

I keep getting the same error message:

 

BB App World is having trouble connected to the BB App World Server.  VErify your network connection and try again.

 

PLEASE HELP!!  Thanks!!


 

Hello pinay226 and welcome to the BlackBerry Support Community Forums.

 

Check your default browser under Options>Advanced Options>Browser - it is set to Internet Browser?

 

Thanks

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

 


Goji wrote:

Hi,

 

Unfortunately the reboot didn't work for me.

 

Still stuck in infinate loop of authentications.

 

I eventually created another 2 new Blackberry Id's in case something had gone wrong. I can log into any of them on my mac... but can't log in on my phone (8520).

 

It's been months. Am ready to throw phone from tall building.

 

Help appreciated.

 


 

Hello Goji and welcome to the BlackBerry Support Community Forums.

 

Is your Wi-Fi turned on? If so, turn it off.

 

Also, check your default browser to ensure its set to Internet Browser by going to Options>Advanced Options>Browser

 

Thanks

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Member
joemill
Posts: 1
Registered: ‎11-22-2010
My Device: Not Specified

Re: ID Login to App World - Authenticating in continuous loop

Hi, I was just wondering if you had got the problem sorted yet? And if so what did you have to do cos I have the same problem! Thanks.
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New Contributor
sstern
Posts: 2
Registered: ‎11-26-2010
My Device: Blackberry Bold 9700
My Carrier: Vodaphone

Re: ID Login to App World - Authenticating in continuous loop

I am having exactly the same problem as helenw - I get past "authenticating", but then I get stuck on the "loading" screen. I have also tried removing and re-installing App World, I have turned off the Wi-Fi connection and ensured the browser is to set to Internet Browser.

 

Still no joy. Have you got any further suggestions? 

 

Thanks!

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New Contributor
helenw
Posts: 6
Registered: ‎10-30-2010
My Device: Not Specified

Re: ID Login to App World - Authenticating in continuous loop

No Wifi switched on, and the browser is set to Internet Browser. Still no luck with logging in though. :smileysad:

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

If you could all let me know what BlackBerry device model you are using, the software version you have installed (under Options>About>3rd line down) and your mobile carrier provider, I will look into it further.

 

Thanks :smileyhappy:

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
helenw
Posts: 6
Registered: ‎10-30-2010
My Device: Not Specified

Re: ID Login to App World - Authenticating in continuous loop

Mine is a Blackberry 8520, I think the software version is v5.0.0.681 (platform 5.2.0.67) and my mobile carrier is Vodafone (am in the UK).

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New Contributor
sstern
Posts: 2
Registered: ‎11-26-2010
My Device: Blackberry Bold 9700
My Carrier: Vodaphone

Re: ID Login to App World - Authenticating in continuous loop

Mine is a Blackberry Bold 9700

Software v5.0.0.862

Platform 5.1.0.175

 

My carrier is also Vodafone in the UK - do you think that is relevant or just a coincidence?

 

Thanks

 

Simon

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