BlackBerry World

[Goji]

Hi,

Unfortunately the reboot didn't work for me.

Still stuck in infinate loop of authentications.

I eventually created another 2 new Blackberry Id's in case something had gone wrong. I can log into any of them on my mac... but can't log in on my phone (8520).

It's been months. Am ready to throw phone from tall building.

Help appreciated.

[hmthepirate]

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helenw wrote:

I also have this authenticating issue, and not sure how to solve it. I have entered my username and password, which are fine, but all I get is a green bar saying 'loading' and it doesn't get any further. I've tried reloading App World twice and don't get any further. It's a Blackberry Curve 8520. Any help?

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Hello helenw,

Do you have your WI-Fi connected? If so, turn it off.

If you go to Options>Advanced Options>Browser, is your browser set to Internet Browser?

Thanks

[hmthepirate]

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pinay226 wrote:

I am unable to login into BB App World.

I have rebooted my curve 8530 and removed the battery.

I also tried removing the BB App World application from my phone and reinstalled it.

I keep getting the same error message:

BB App World is having trouble connected to the BB App World Server.  VErify your network connection and try again.

PLEASE HELP!!  Thanks!!

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Hello pinay226 and welcome to the BlackBerry Support Community Forums.

Check your default browser under Options>Advanced Options>Browser - it is set to Internet Browser?

Thanks

[hmthepirate]

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Goji wrote:

Hi,

Unfortunately the reboot didn't work for me.

Still stuck in infinate loop of authentications.

I eventually created another 2 new Blackberry Id's in case something had gone wrong. I can log into any of them on my mac... but can't log in on my phone (8520).

It's been months. Am ready to throw phone from tall building.

Help appreciated.

---

Hello Goji and welcome to the BlackBerry Support Community Forums.

Is your Wi-Fi turned on? If so, turn it off.

Also, check your default browser to ensure its set to Internet Browser by going to Options>Advanced Options>Browser

Thanks

[joemill]

Hi, I was just wondering if you had got the problem sorted yet? And if so what did you have to do cos I have the same problem! Thanks.

[sstern]

I am having exactly the same problem as helenw - I get past "authenticating", but then I get stuck on the "loading" screen. I have also tried removing and re-installing App World, I have turned off the Wi-Fi connection and ensured the browser is to set to Internet Browser.

Still no joy. Have you got any further suggestions? 

Thanks!

[helenw]

No Wifi switched on, and the browser is set to Internet Browser. Still no luck with logging in though.

[hmthepirate]

If you could all let me know what BlackBerry device model you are using, the software version you have installed (under Options>About>3rd line down) and your mobile carrier provider, I will look into it further.

Thanks

[helenw]

Mine is a Blackberry 8520, I think the software version is v5.0.0.681 (platform 5.2.0.67) and my mobile carrier is Vodafone (am in the UK).

[sstern]

Mine is a Blackberry Bold 9700

Software v5.0.0.862

Platform 5.1.0.175

My carrier is also Vodafone in the UK - do you think that is relevant or just a coincidence?

Thanks

Simon