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Contributor
doncoop
Posts: 10
Registered: ‎12-01-2010
My Device: Bold 9700

Re: ID Login to App World - Authenticating in continuous loop

You can add me to the list as well.

 

Bold 9700 on Vodafone UK.

 

Go to login and it authenticates but gets stuck at loading. if you come out of it it mentions agreeing to new service t&c's.

 

v 5.0.0.862 (platform 5.1.0.175)

 

Really is getting annoying as cannot add any apps / themes etc.

 

Lots of people are posting about this on other forums so there is an issue - can someone help with a fix? Or is this an issue that RIM aren't acknowledging?

 

Thanks

New Member
jforward
Posts: 1
Registered: ‎12-02-2010
My Device: curve 8520

Re: ID Login to App World - Authenticating in continuous loop

im having the same issue im in a loop of accepting the t&c's then it just goes to save your password. 

curve 8520

4.6.1.286

 

any help would be great

sy
New Member
sy
Posts: 1
Registered: ‎12-03-2010
My Device: Storm 9550

Re: Can't Log In to Blackberry ID - App World

[ Edited ]

I have been trying for hours to log in, before I discovered this string of postings.  Repeatedly registered and reset password with same error messages:  password is invalid, account not found, or use another email address (which I don't have).  CAN'T SOMEONE FROM BLACKBERRY / RIM AT LEAST ADDRESS THIS PROBLEM, better yet FIX IT!  Especially since there is no phone or email contact information provided.

New Contributor
helenw
Posts: 6
Registered: ‎10-30-2010
My Device: Not Specified

Re: Can't Log In to Blackberry ID - App World

I find it especially annoying when I phoned Vodafone about it, and they said "contact Blackberry" only to go through to Blackberry to be told I would have to "pay-as-you-go" for technical support and to get my credit card!! When I signed my 2 year contract, I really expected it to come with technical support if the phone went wrong - otherwise I could end up with a duff phone and stuck in a contract.

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't Log In to Blackberry ID - App World

When you are on the Terms & Conditions screen, do you have the able to agree?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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Contributor
doncoop
Posts: 10
Registered: ‎12-01-2010
My Device: Bold 9700

Re: ID Login to App World - Authenticating in continuous loop

Is that the t&c part of the app world website? Sure it was just a next / I agree button and then it took me to set up a payment method which I declined. Then I was ready to go.
Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

 


doncoop wrote:
Is that the t&c part of the app world website? Sure it was just a next / I agree button and then it took me to set up a payment method which I declined. Then I was ready to go.
Hello doncoop 

   Are you now able to use App World? 

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
doncoop
Posts: 10
Registered: ‎12-01-2010
My Device: Bold 9700

Re: ID Login to App World - Authenticating in continuous loop

Thankfully yes. The only way I could find was to login via the appworld web page with my phone attached to pc via usb (it checks this @ 1 point). Go to that web address I gave. Then click that you want to download from pc (this is just a text line half way down) and it then takes you through.

Where are you getting stuck hmthepirate?
Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: ID Login to App World - Authenticating in continuous loop

 


jforward wrote:

im having the same issue im in a loop of accepting the t&c's then it just goes to save your password. 

curve 8520

4.6.1.286

 

any help would be great


If you hit your Menu key, do you have the option to Save? If so, what happens when you save that screen?

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
narda
Posts: 2
Registered: ‎12-04-2010
My Device: Not Specified

Re: ID Login to App World - Authenticating in continuous loop

Hi I have downloaded the blackberry AppWorld and I am trying to create an Id but it starts loading and then nothing happens??? When I try to leave the page it keeps telling me I need to accept the terms and conditions before using the app but it not allowing me access to do this please can u advice???