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AimeeZ
Posts: 2
Registered: ‎12-03-2012
My Device: Bold 9930
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Invalid BB ID Username and Password Error

I am trying to set-up my Internet email account and also download an app and it states my BlackBerry ID Username and Password is required.

 

I am able to login online with this information (https://blackberryid.blackberry.com/bbid/login?i=3770183), but not on my BlackBerry.  Is there a reason this isn’t working on my phone?

 

I updated my password online today; does that matter?

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Invalid BB ID Username and Password Error

Hi and Welcome to the Community!

 

When you enter your BB ID credentials on your BB, what is the exact and complete error message please? Depending on what it is, your resolution path may be different.

 

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
AimeeZ
Posts: 2
Registered: ‎12-03-2012
My Device: Bold 9930

Re: Invalid BB ID Username and Password Error

"The username and password provided do not correspond to a valid BlackBerry ID." I just got a replacement phone and am trying to get everything set-up again. I tried removing the SIM card and that worked (I no longer got that login screen), but I put it back in and now when I remove it, I am no longer able to bypass that login screen. Thanks!
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Invalid BB ID Username and Password Error

That message is valid...since you say you can login with those credentials from a PC/browser, my next guess is that there is something complex in the ID or password that is not being properly entered on the BB itself. 

 

For instance, if your password is

  • ab123

and you enter

  • a > b > ALT > 1 > 2 > 3

the actual result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.