12-03-2012 05:26 PM
I am trying to set-up my Internet email account and also download an app and it states my BlackBerry ID Username and Password is required.
I am able to login online with this information (https://blackberryid.blackberry.com/bbid/login?i=3
I updated my password online today; does that matter?
Solved! Go to Solution.
12-03-2012 06:02 PM
Hi and Welcome to the Community!
When you enter your BB ID credentials on your BB, what is the exact and complete error message please? Depending on what it is, your resolution path may be different.
Thanks and let us know!
12-04-2012 07:32 AM
12-04-2012 09:50 AM
That message is valid...since you say you can login with those credentials from a PC/browser, my next guess is that there is something complex in the ID or password that is not being properly entered on the BB itself.
For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.