05-14-2013 03:28 AM
05-18-2013 12:11 PM - edited 05-18-2013 12:12 PM
Hi and Welcome to the Community!
Please review these KBs to see if perhaps something there is useful:
When attempting to use your credentials on the BB, please ensure that you are not attempting to change the currently associated BB ID that is on the device...doing that requires a device WIPE (though the error messages you reported don't seem to indicate this being causal...but just in case).
Also please triple check both the ID and the password you use on the device...with the small BB keyboard, entering certain characters can be tricky (alt, caps, num, etc.), and they must be exact.
Also, please confirm the exact and complete error message(s)...I suspect there are inaccuracies in what you reported (e.g., you reported "i'd" when I suspect it's supposed to be "ID"), and exactness is essential to understanding your situation.
Good luck and let us know!