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New Member
MC0947
Posts: 2
Registered: ‎04-03-2013
My Device: Playbook
My Carrier: Rogers

KalemSoft Media Player

I purchased an early version of this app then rec'd notice of an upgrade.  When I attempted to download the upgrade I was asked for my billing information.  Since I did not want to pay twice (even tho' the app could be worth that) I waited two days - same thing.  I then deleted the app from the Playbook thinking to re-install and start over but then discovered that the app was no longer in My World access on the tablet but when I access My World through a computer, there it is but still not available through the Playbook.  I have the receipt from the original purchase.  Any assistance would be greatly appreciated.

 

MWC

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Super Contributor
ukmight
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: KalemSoft Media Player

You can contact Blackberry Customer Service and they should be able to help you with your problem.

You can find them at:

 https://www.blackberry.com/technicalsupport/index.do?ft=generic

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New Member
MC0947
Posts: 2
Registered: ‎04-03-2013
My Device: Playbook
My Carrier: Rogers

Re: KalemSoft Media Player

Many thanks!  Turns out that the brain was not fully engaged at the time.  All I had to do was hit the "Refresh List" and all was solved.

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