Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry World

Reply
Contributor
zippy88
Posts: 16
Registered: ‎10-12-2010
My Device: Bold 9700

Locked out of account on password reset.

[ Edited ]

Hi,

 

I was locked out of my account while trying to reset my password. I clicked the "forgot password" link, entered my secret question correctly.

I followed the link to reset my password that was emailed to me.

I then got a generic error saying there was a problem processing your request after trying to give it a new password. It didn't say that my new password was too short, or the confirmation didn't match or that my secret question was wrong. All it gave me was an error.

 

After a few attempts I got some message in Spanish? Why is the interface in English and an error message in Spanish? The messaged seemed to be that I was now locked out of my account.

 

And of course my account is now locked out. What an awful password reset system. How am I supposed to reset my password now?

 

Edit:

My phone is a Bold 9700 with OS version 5.0.0.680(Bundle 1149, Platform 5.1.0.160)

with Wind Mobile in Canada

BIS

App world version 2.0.0.36

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Locked out of account on password reset.

Hello zippy88 and welcome to the BlackBerry Support Community Forums.

 

If you are still experiencing this issue with BlackBerry App World, send me a private message with your BlackBerry PIN (from Options -> Status) and the email address you used to sign up and I will investigate for you.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Member
eriboberry
Posts: 1
Registered: ‎10-19-2010
My Device: Not Specified

Re: Locked out of account on password reset.

This exact same thing is happening to me, even the weird Spanish message! What do I do to fix it?

Thanks
Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Locked out of account on password reset.

Hello eriboberry and welcome to the BlackBerry Support Community Forums.

 

Send me a private message with your BlackBerry PIN (found under Options -> Status) and the email address you used for your BlackBerry ID.

 

Thanks.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
koontzie
Posts: 3
Registered: ‎12-28-2009
My Device: Curve 8330
My Carrier: Sprint

Re: Locked out of account on password reset.

[ Edited ]

I'm also getting locked out when trying to either log-in with the correct username/password. Or when I try to reset the password.

This has been going on for several days and I'm absolutely frustrated. Especially when I'm trying to log-in with my correct information.

Trust me it's not all the users; it's RIM that has created this problem.

Please use plain text.
New Contributor
Zidentia
Posts: 4
Registered: ‎10-27-2010
My Device: Not Specified

Re: Locked out of account on password reset.

I had the same problem. It says I am locked out for 120 minutes which was many hours ago. I used the right password and the reset gave me the error message as well.

Please use plain text.
New Member
its_mee
Posts: 1
Registered: ‎11-04-2010
My Device: bold
My Carrier: att

Re: Locked out of account on password reset.

hello, I have been having the same problem as everyone else and it locks me out for 120 minutes.... can you please help me? because this is very frustrating....

Please use plain text.
Visitor
pineuk
Posts: 1
Registered: ‎11-05-2010
My Device: 8520

Re: Locked out of account on password reset.

hi i have the same problem as zippy 88

 
can you help me
 
thx from the NETHERLANDS
Please use plain text.
Visitor
TriciaLove
Posts: 1
Registered: ‎11-06-2010
My Device: curve
My Carrier: verizon

Re: Locked out of account on password reset.

Hello, I am on day 4 of the same issues. Except the foreign language I get appears to be german :smileysad: Please help me get this figured out. Seems my issue stemmed from a mandatory update by my service provider. This update caused all saved info on bb app world to be washed out. Thank You Tricia
Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Locked out of account on password reset.

 


TriciaLove wrote:
Hello, I am on day 4 of the same issues. Except the foreign language I get appears to be german :smileysad: Please help me get this figured out. Seems my issue stemmed from a mandatory update by my service provider. This update caused all saved info on bb app world to be washed out. Thank You Tricia

 

Hello TriciaLove,

 

Send me a private message with your BlackBerry PIN from Options>Status and the email address you used when you signed up for App World.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.