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BlackBerry World

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New Contributor
mainanka
Posts: 3
Registered: ‎02-01-2013
My Device: blackberry torch 9800
My Carrier: student

Re: My Blackberry App World Is Not Working!

My blackberry app world hide in order lunch I can't see it even if I search the phone, but it was there in application management and it shows me that the app is not running........ Sum1 help plz
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New Member
Nakash67
Posts: 1
Registered: ‎03-21-2013
My Device: blackberry curve 9300
My Carrier: Curve

Re: My Blackberry App World Is Not Working!

Hi, My app world is not working when I open it says blackberry I'd installation failed please try again leter error 80002 Plz help me.
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Hall of Famer II
sdgardne
Posts: 48,082
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry App World Is Not Working!


Nakash67 wrote:
Hi, My app world is not working when I open it says blackberry I'd installation failed please try again leter error 80002 Plz help me.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
junola09
Posts: 7
Registered: ‎05-31-2013
My Device: sprint and 9330
My Carrier: sprint

Re: My Blackberry App World Is Not Working!

My blackberry application world and blackberry messenger is not working and I deleted and downloaded application world,it still dosent can't download anything,to make it worse,it dosent click at all let alone highlight features of the application world and also I can click on my contact, if I tried to do that my phone go hanged and I have to remove my battery to restart ..I'm so worried about this...pls any advice
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New Contributor
junola09
Posts: 7
Registered: ‎05-31-2013
My Device: sprint and 9330
My Carrier: sprint

Re: My Blackberry App World Is Not Working!

My blackberry application world and blackberry messenger is not working and I deleted and downloaded application world,it still dosent can't download anything,to make it worse,it dosent click at all let alone highlight features of the application world and also I cant click on my contact, if I tried to do that my phone go hanged and I have to remove my battery to restart ..I'm so worried about this...pls any advice...
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Hall of Famer II
sdgardne
Posts: 48,082
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry App World Is Not Working!


junola09 wrote:
My blackberry application world and blackberry messenger is not working and I deleted and downloaded application world,it still dosent can't download anything,to make it worse,it dosent click at all let alone highlight features of the application world and also I cant click on my contact, if I tried to do that my phone go hanged and I have to remove my battery to restart ..I'm so worried about this...pls any advice...

Hi and Welcome to the Community!

It sounds like you have many problems, much more than just AppWorld. Therefore, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
junola09
Posts: 7
Registered: ‎05-31-2013
My Device: sprint and 9330
My Carrier: sprint

Re: My Blackberry App World Is Not Working!

Hi, what could this mean pls ' uncaught exception: application net_rim_bb_address book_app(136) is not responding: process terminated
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Hall of Famer II
sdgardne
Posts: 48,082
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry App World Is Not Working!


junola09 wrote:
Hi, what could this mean pls ' uncaught exception: application net_rim_bb_address book_app(136) is not responding: process terminated

Hi and Welcome to the Community!!

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:



Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If it won't boot up cleanly, then you may need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode


There might be an updated code set from the carrier -- check them via this portal:



The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone


The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
diala_saab
Posts: 1
Registered: ‎08-11-2013
My Device: curve 9369
My Carrier: du

Re: My Blackberry App World Is Not Working!

same thing happens with me this is exactly what it says , you are currently on a service plan that requires a WI-FI connection to use this appliciation . if you want to use this appliciation outside of WIFI , pleae contact your service provider to upgrade your data plan.. gosh tho i do have my bb connected to the wifi and the browser works just fine its just the stupid bb app , what do you recmonded i should do?

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Hall of Famer II
sdgardne
Posts: 48,082
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My Blackberry App World Is Not Working!


diala_saab wrote:

same thing happens with me this is exactly what it says , you are currently on a service plan that requires a WI-FI connection to use this appliciation . if you want to use this appliciation outside of WIFI , pleae contact your service provider to upgrade your data plan.. gosh tho i do have my bb connected to the wifi and the browser works just fine its just the stupid bb app , what do you recmonded i should do?


Hi and Welcome to the Community!

 

Try the 3 steps in post 16 above.

 

Otherwise, it might be that the version of AppWorld is one that requires a proper BIS data plan, even if used via WiFi, and if you don't have that data plan, it can't even update itself to a newer version. Hence, you can try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.