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New Contributor
clairemm
Posts: 9
Registered: ‎08-27-2011
My Carrier: Vodafone

New problem-unable to download in appworld

Can anyone help please?
Had no previous problems in appworld,but since buying a game (that I couldn't download,so waste of money!) I'm unable to download or upgrade any apps.
I've uninstalled appworld,then reinstalled it,didn't change anything.
The message reads "There was a problem during installation. Please try later".
This has been going on for weeks now & I'm getting really annoyed! Had little help from BB on twitter,so hopefully I'll have more joy here.
Hate this phone! 3rd BB,but would never have another as nothing but problems with it!!
Help please before I flush it down the loo!!
Claire
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Hall of Famer II
sdgardne
Posts: 46,024
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: New problem-unable to download in appworld

Hello!

 

I suggest that you clear the AppWorld application cache:


1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

  • KB24714 How to clear the BlackBerry App World cache



4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
clairemm
Posts: 9
Registered: ‎08-27-2011
My Carrier: Vodafone

Re: New problem-unable to download in appworld

Thanks for that!

Just did it,then tried to upgrade an app,still saying the same message & not upgrading. Only does about 1MB,then displays that message.

Any other ideas?
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Hall of Famer II
sdgardne
Posts: 46,024
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: New problem-unable to download in appworld

Hmmm...interesting...try this KB:

  • KB26671 "Install Error: There was a problem during installation. Please try again." is encountered when attempting to download an application from BlackBerry App World on the BlackBerry PlayBook tablet

I realize that it's for the PlayBook, but you never know if it might work in your situation!

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
clairemm
Posts: 9
Registered: ‎08-27-2011
My Carrier: Vodafone

Re: New problem-unable to download in appworld

Thanks for that. Give it a try later from a PC.

It is very strange how that's happened,probably couldn't even have done if I'd tried!!

Let you know how I get on.
Cheers
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