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New Contributor
Aine13
Posts: 4
Registered: ‎08-08-2012
My Device: Torch 9810
My Carrier: T-mobile

No apps after set up

Hey all!

Hope you are able to help me.

 

Yesterday I set my phone up because appworld doesn't operate succesfull :Wacko: .

But after data backup and reinstalltation of the same, the apps were gone.

Also the method with reinstalling them via My world doesn't work out.

 

So is there any other possibility to get my already paid apps again?

Do you know any email address for support?

 

Thx a lot!

Nice greetings from Austria

Conny

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No apps after set up

Hi Conny, Greetings, and welcome to the BlackBerry.com Community Support Forums.

 

What do you mean you "set my phone up"?

 

If you open AppWorld > MyWord > click on the upper tab to get the UNINSTALLED list of apps.

Do you see your Apps there?

 

If not,
1. Open App World
2. Go to My World
3. For keyboard-based BB's -- Hold down the ALT key and press "RST"
4. If your BB locks after issuing the cache clear, perform a battery pull reboot

 

Now, go back your MyWorld > Uninstalled... do you see  your list of apps now?




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New Contributor
Aine13
Posts: 4
Registered: ‎08-08-2012
My Device: Torch 9810
My Carrier: T-mobile

Re: No apps after set up

Hey! Thanks for your fast answer.
With set up I mean, that I deleted everything on my phone and put the backup back on.
I already tried the advise you gave above but it didn't work out.
Best Conny
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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No apps after set up

Ok, at Options > Device > BlackBerryID, enter your username and password there.

 

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Aine13
Posts: 4
Registered: ‎08-08-2012
My Device: Torch 9810
My Carrier: T-mobile

Re: No apps after set up

Sorry that it lastet so long, had another few probs

The status of the BlackBerry Internet Service is mobile phone provider.

 

Yesterday I was already at my provider shop and asked the guys there for help. They told me they can't do anything regarding apps, I have to ask RIM.

 

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No apps after set up


JSanders wrote:

Ok, at Options > Device > BlackBerryID, enter your username and password there.

 


Do that ^.

 

In regard to your phone shop (Tmobile) telling you can't do anything about apps,... they can't -- about apps in general.

BUT they can about AppWorld, as your mobile provider provides support for AppWorld. So CALL Tmobile, don't go by a store, call their technical support line. You can ask them to escalate this issue up to RIM's Tier Two level tech support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Aine13
Posts: 4
Registered: ‎08-08-2012
My Device: Torch 9810
My Carrier: T-mobile

Re: No apps after set up

Thanks a lot for your help:Flowers:,

I'll try :Yes:

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New Contributor
teagan1
Posts: 4
Registered: ‎08-09-2012
My Device: 8530
My Carrier: Boost Mobile

Re: No apps after set up

Same problem here, missing almost 40 programs most are paid apps and the third party producers don't give a hoot about order confirmations or receipts. Lost just about enough money on this to buy a nice handset for a different os and similar apps to keep my mobile side of my system working with my desktop. App World support seems non-existant at this point and I've been using BB since 2007.

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New Contributor
teagan1
Posts: 4
Registered: ‎08-09-2012
My Device: 8530
My Carrier: Boost Mobile

Re: No apps after set up

I did get 4 of the 35 to 40 missing but no option to recover key.....

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No apps after set up


teagan1 wrote:

 App World support seems non-existant at this point and I've been using BB since 2007.


teagan, quite frankly, that's a crock.

 

Your AppWorld support is provided through your mobile provider. You need to call them. Any issue they can't resolve, they will (and you should ask) escalate the issue to RIM level tech support, for free.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.