BlackBerry World

[mhakie]

My phone was stolen 2 weeks ago, now I have a new phone. I have forgotten my blackberry ID and email password and when I answer my security question the answer is emailed to the same email address that I am trying to access... PLEASE HELP, I really don't know what to do. My service provider is mtn, I called them more than 5 times, they put me on hold for more than an hour *bbm crying face*

[tonyjcarrillo]

I have the same situation, were you able to resolve?

[mhakie]

Yes I was,
I'm not sure who is your SP, I called mtn (my SP) again yesterday morning, just after 6a.m and they verified my emails, asked for the new pin and IMEI number... Linked my email 2 the new details. After the call you need 2 go back to BB ID >forgot password > answer the security question, then they will email the link to reset it 2 ur email. If ur SP is mtn, they advised me that they are very busy during the day, rather call b4 7a.m or after 10.00p.m. Good Luck!

[nataorama]

i screw up,,, i realy forgot my id password...could you guys help me out

[sdgardne]

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nataorama wrote:

i screw up,,, i realy forgot my id password...could you guys help me out

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KB28685 How to reset the BlackBerry ID password using the password recovery question