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New Contributor
mhakie
Posts: 2
Registered: ‎04-19-2012
My Device: 8500
My Carrier: mtn

PLEASE HELP - I forgot my Blackberry ID password

My phone was stolen 2 weeks ago, now I have a new phone. I have forgotten my blackberry ID and email password and when I answer my security question the answer is emailed to the same email address that I am trying to access... PLEASE HELP, I really don't know what to do. My service provider is mtn, I called them more than 5 times, they put me on hold for more than an hour *bbm crying face*
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New Member
tonyjcarrillo
Posts: 1
Registered: ‎04-20-2012
My Device: Blackberry
My Carrier: Sprint

Re: PLEASE HELP - I forgot my Blackberry ID password

I have the same situation, were you able to resolve?

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New Contributor
mhakie
Posts: 2
Registered: ‎04-19-2012
My Device: 8500
My Carrier: mtn

Re: PLEASE HELP - I forgot my Blackberry ID password

Yes I was,
I'm not sure who is your SP, I called mtn (my SP) again yesterday morning, just after 6a.m and they verified my emails, asked for the new pin and IMEI number... Linked my email 2 the new details. After the call you need 2 go back to BB ID >forgot password > answer the security question, then they will email the link to reset it 2 ur email. If ur SP is mtn, they advised me that they are very busy during the day, rather call b4 7a.m or after 10.00p.m. Good Luck!
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New Member
nataorama
Posts: 1
Registered: ‎12-13-2012
My Device: blackberry 9220
My Carrier: telkomsel

Re: PLEASE HELP - I forgot my Blackberry ID password

i screw up,,, i realy forgot my id password...could you guys help me out

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Hall of Famer II
sdgardne
Posts: 47,280
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PLEASE HELP - I forgot my Blackberry ID password


nataorama wrote:

i screw up,,, i realy forgot my id password...could you guys help me out


KB28685 How to reset the BlackBerry ID password using the password recovery question


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