BlackBerry World

[Todd_TG]

I have forgotten my password for "Password Keeper".  I have used 7 of my 10 tries at this point and have made a backup copy.  If can't figure it out prior to the 10th try and wipe out the data, can I restore the backup and continue to try and figure out the password?   Is there a way that RIM Support can extract the information from the application?

Thank you

[JSanders Resident Expert]

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Todd_TG wrote:

I have forgotten my password for "Password Keeper".  I have used 7 of my 10 tries at this point and have made a backup copy.  If can't figure it out prior to the 10th try and wipe out the data, can I restore the backup and continue to try and figure out the password?

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Yes, you can restore the PK data to your device, from the PC backup:  How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file...  and you will use the "select data" to restore to specifically only restore the PK data.

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Todd_TG wrote:

  Is there a way that RIM Support can extract the information from the application?

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Nope, that would somewhat defeat the purpose of security of the device if there were a seekrit backdoor to the information.