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New Contributor
Martinah
Posts: 2
Registered: ‎09-20-2013
My Device: Blackberry 8900

Password reset HELP

Dear BB users,

I need a help. While ago I have created an account in BB world and setup "nice" security question in my native language and translated to English "it does not matter":smileysad: Well - it does matter. Now I've tried to reset it and new email arrived, but when I click on new password I got to page where I again have to answer my special "question". I still don't know what was the answer on that:smileysad: How can I continue please? Any help? Thank you so much :smileyhappy:

Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30

Re: Password reset HELP

Good day

 

Welcome to BB forums

 

here some info that may help you ----> How toregain access toyour BBID

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JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password reset HELP

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

*****************
You can create and reset your BlackBerryID Password from this link:
www.bbid.com




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New Contributor
Martinah
Posts: 2
Registered: ‎09-20-2013
My Device: Blackberry 8900

Re: Password reset HELP

Well. I found the email in my old pst. but it is archived using enterprise valut.

But I don't have it anymore on my laptop cause I have already new OS /win 7 ee/ and new MS /2010/.

Any idea how to came to the FULL email so I will be able to delete the account?

JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password reset HELP

I don't know, you might ask Microsoft how to extract or get that message from the PST file.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code