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BlackBerry® World

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Contributor
shobande
Posts: 14
Registered: ‎02-04-2013
My Device: Z10

Payment Details

So far I'm unable to purchase an app from Blackberry  World, I've already raised a ticket for this.  I'm trying to access payment options and it hangs in payment options.  saying "unable to complete update....)  

JSanders
Posts: 86,360
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Payment Details

Try restarting your z10, off and back on, or a complete powered on battery removal and reinsert.




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Contributor
shobande
Posts: 14
Registered: ‎02-04-2013
My Device: Z10

Re: Payment Details

Tried both of your suggestions, still no joy. any ideas on why I can't purchase an app, my Z10 gets stuck on "Confirm Purchase - Trying to Retrieve payment details".
JSanders
Posts: 86,360
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Payment Details

Perhaps the payment details on your account are not up to date?

Have you checked that... in your MyWord, look at payment details.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
shobande
Posts: 14
Registered: ‎02-04-2013
My Device: Z10

Re: Payment Details

MyWorld not accessible, there is definitely something amiss maybe it will be better tomorrow

Contributor
Flyby
Posts: 11
Registered: ‎09-16-2009
My Device: Z10, Playbook

Re: Payment Details

I am having the same issue. In fact, both my wife and I are with our new Z10's.

 

I get error messages no matter what form of payment I try.

 

Carrier billing is: error ID 30642

Credit card is: error ID 10000

Paypal shows: ppdlg.PAYPAL_ERROR_UNKNOWN

New Contributor
jwintheloo
Posts: 6
Registered: ‎02-08-2013
My Device: z10

Re: Payment Details

Same error message for me, tried everything..

Contributor
shobande
Posts: 14
Registered: ‎02-04-2013
My Device: Z10

Re: Payment Details

I switched from paypal to creditcard and it seems okay now.

New Contributor
jwintheloo
Posts: 6
Registered: ‎02-08-2013
My Device: z10

Re: Payment Details

I copied this from another topic. It worked for me and took only a few seconds. Good luck.

 

I received an answer from the Crackberry site. Many thanks to them.

 

When you're in BB World (on your Z10), swipe down from the top.....then choose settings .....then choose 'payment options'......then at the bottom of the screen choose 'edit'......then beside the PayPal option there is a button called 'Edit' ....click it and re-enter your PayPal password.

 

Sounds complicated but it really isn't.

 

That fixed it for me!

JSanders
Posts: 86,360
Likes: 23,172
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Payment Details

Exactly. Changing or updating your payment details will normally resolve this error.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code