BlackBerry® World

[shobande]

So far I'm unable to purchase an app from Blackberry  World, I've already raised a ticket for this.  I'm trying to access payment options and it hangs in payment options.  saying "unable to complete update....)  

[JSanders Resident Expert]

Try restarting your z10, off and back on, or a complete powered on battery removal and reinsert.

[shobande]

Tried both of your suggestions, still no joy. any ideas on why I can't purchase an app, my Z10 gets stuck on "Confirm Purchase - Trying to Retrieve payment details".

[JSanders Resident Expert]

Perhaps the payment details on your account are not up to date?

Have you checked that... in your MyWord, look at payment details.

[shobande]

MyWorld not accessible, there is definitely something amiss maybe it will be better tomorrow

[Flyby]

I am having the same issue. In fact, both my wife and I are with our new Z10's.

I get error messages no matter what form of payment I try.

Carrier billing is: error ID 30642

Credit card is: error ID 10000

Paypal shows: ppdlg.PAYPAL_ERROR_UNKNOWN

[jwintheloo]

Same error message for me, tried everything..

[shobande]

I switched from paypal to creditcard and it seems okay now.

[jwintheloo]

I copied this from another topic. It worked for me and took only a few seconds. Good luck.

I received an answer from the Crackberry site. Many thanks to them.

When you're in BB World (on your Z10), swipe down from the top.....then choose settings .....then choose 'payment options'......then at the bottom of the screen choose 'edit'......then beside the PayPal option there is a button called 'Edit' ....click it and re-enter your PayPal password.

Sounds complicated but it really isn't.

That fixed it for me!

[jwintheloo]

I received an answer from the Crackberry site. Many thanks to them.

When you're in BB World (on your Z10), swipe down from the top.....then choose settings .....then choose 'payment options'......then at the bottom of the screen choose 'edit'......then beside the PayPal option there is a button called 'Edit' ....click it and re-enter your PayPal password.

Sounds complicated but it really isn't.

That fixed it for me!

[JSanders Resident Expert]

Exactly. Changing or updating your payment details will normally resolve this error.