BlackBerry World

[kelly9192]

Hi, I purchased a blackberry torch 9810 yesterday and everytime I click on something on the app world it says please wait and never loads up

For example there is a facebook update and I clcik to download it, it continuously says please wait

Does anyone know why this is? Thanks

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

4. If your BB locks after issuing the cache clear, perform a battery pull reboot

5. Return to AppWorld. Log into MyWorld (if applicable) and try again.

Hopefully it'll work for you! Good luck and let us know!

[kelly9192]

Hi

Thankyou!!! This worked

[klined]

When I try this suggestion and go to App World, when I click on 'My World' (as instructed here), I get "Please Wait".  So at least for me this is not solved, as I can't do the subsequent suggestions.  I cannot add ANY applications via App World to my Bold 9930.  Every app I try to install via App World, I get the green circle of death, with the words 'Please Wait'.  I've waited and Waited, and ultimately I will need to reboot.

I have made sure I have the most current blackberry software, and I've just re-installed (and rebooted) with a fresh 'App World'.  Now I'm having to (yet again) reboot the phone.

All I can do is look with envy at my friends with their iOS and Android apps, while all I can do is 'Please Wait' with my empty blackberry.  Suggestions anyone?

[sdgardne]

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klined wrote:

When I try this suggestion and go to App World, when I click on 'My World' (as instructed here), I get "Please Wait".  So at least for me this is not solved, as I can't do the subsequent suggestions.  I cannot add ANY applications via App World to my Bold 9930.  Every app I try to install via App World, I get the green circle of death, with the words 'Please Wait'.  I've waited and Waited, and ultimately I will need to reboot.

I have made sure I have the most current blackberry software, and I've just re-installed (and rebooted) with a fresh 'App World'.  Now I'm having to (yet again) reboot the phone.

All I can do is look with envy at my friends with their iOS and Android apps, while all I can do is 'Please Wait' with my empty blackberry.  Suggestions anyone?

---

Hi and Welcome to the Community (and apologies for the late reply)!!

In your case, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!