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New Contributor
kelly9192
Posts: 3
Registered: ‎10-05-2011
My Device: torch 9810
My Carrier: 3
Accepted Solution

Please wait??

Hi, I purchased a blackberry torch 9810 yesterday and everytime I click on something on the app world it says please wait and never loads up

For example there is a facebook update and I clcik to download it, it continuously says please wait

Does anyone know why this is? Thanks

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Hall of Famer II
sdgardne
Posts: 47,204
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Please wait??

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

4. If your BB locks after issuing the cache clear, perform a battery pull reboot

5. Return to AppWorld. Log into MyWorld (if applicable) and try again.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
kelly9192
Posts: 3
Registered: ‎10-05-2011
My Device: torch 9810
My Carrier: 3

Re: Please wait??

Hi :smileyhappy:

 

Thankyou!!! This worked :smileyhappy:

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New Member
klined
Posts: 1
Registered: ‎10-02-2012
My Device: Bold 9930
My Carrier: Verizon

Re: Please wait??

When I try this suggestion and go to App World, when I click on 'My World' (as instructed here), I get "Please Wait".  So at least for me this is not solved, as I can't do the subsequent suggestions.  I cannot add ANY applications via App World to my Bold 9930.  Every app I try to install via App World, I get the green circle of death, with the words 'Please Wait'.  I've waited and Waited, and ultimately I will need to reboot.

 

I have made sure I have the most current blackberry software, and I've just re-installed (and rebooted) with a fresh 'App World'.  Now I'm having to (yet again) reboot the phone.

 

All I can do is look with envy at my friends with their iOS and Android apps, while all I can do is 'Please Wait' with my empty blackberry.  Suggestions anyone?

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Hall of Famer II
sdgardne
Posts: 47,204
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Please wait??


klined wrote:

When I try this suggestion and go to App World, when I click on 'My World' (as instructed here), I get "Please Wait".  So at least for me this is not solved, as I can't do the subsequent suggestions.  I cannot add ANY applications via App World to my Bold 9930.  Every app I try to install via App World, I get the green circle of death, with the words 'Please Wait'.  I've waited and Waited, and ultimately I will need to reboot.

 

I have made sure I have the most current blackberry software, and I've just re-installed (and rebooted) with a fresh 'App World'.  Now I'm having to (yet again) reboot the phone.

 

All I can do is look with envy at my friends with their iOS and Android apps, while all I can do is 'Please Wait' with my empty blackberry.  Suggestions anyone?


Hi and Welcome to the Community (and apologies for the late reply)!!

In your case, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

 

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.