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JAMLASER
Posts: 1
Registered: ‎11-08-2012
My Device: Curve 8330

Preoblems retrieving new notifications on my Curve 8330

When I attemt to view a new notification on my Blackberry in Facebook, I select the desired entry from the list of new notifications, and then click. Normally, I am linked to the thread and the particular new comment or photo. But now, Instead, I always get the same "generic looking" empty frame and label as shown in the attached image. 

Does anyone have any idea what could be happening?

 

 

https://skydrive.live.com/redir?resid=8E4BF29C8896F4D9!522&authkey=!AN-cBINOoVWpw5s

 

I did already delete, and then re-installed the Facebook app on the phone and it still has the same problem!

HELP!!!

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Preoblems retrieving new notifications on my Curve 8330

Hello JAMLASER and welcome to the BlackBerry® Support Community Forums.

 

In the Facebook® for BlackBerry® smartphone application, go to Menu>Clear Cache then Log Out. Reboot by pulling your battery. After the reboot completes, log back into Facebook and check the notifications.

 

If the issue still persists, contact your mobile network provider to contact RIM support to open a support ticket on your behalf to investigate further.

 

Thanks!

-HMthePirate

 

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