turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
daniejb wrote:
I've checked to see if there are any messages but can't find anything.
you need a special search 
from the home screen, click on the Messages icon (not the email icon), open the menu, select search, then click on the search button and select "Advanced search".
You get to a new screen. fill the show field with : "Unread Only" and for the other fields, as broard as possible.
You will discover several unread messages, including those two.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:
