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BlackBerry® World

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Contributor
DAC364
Posts: 26
Registered: ‎02-01-2013
My Device: Blackberry Z10 & 9700
My Carrier: Vodafone

Problem purchasing Apps in Blackberry World (able to download free apps)

I'm having trouble purchasing apps. I can download free apps.

 

When I attempt to purchase I get the message "Blackberry World is having trouble connecting to the Blackberry World Server. Verify your network connections and try again"

 

I have full connection on wifi and Vodafone UK. My payment option is set to be billed by Vodafone UK.

 

I've read the knowledge base. Do I have to wipe my phone and change my blackberry ID to solve this or is there another fix? My Blacberry ID was created in OS 6 and has been migrated to BB10.

 

Help apreciated

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Problem purchasing Apps in Blackberry World (able to download free apps)

Hey DAC364,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28188

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Contributor
DAC364
Posts: 26
Registered: ‎02-01-2013
My Device: Blackberry Z10 & 9700
My Carrier: Vodafone

Re: Problem purchasing Apps in Blackberry World (able to download free apps)

Unfortunately doesn't help at all.

 

The article relates to OS7 & older and App World.

 

As stated, I'm on a Z10 using the latest versions of BB10 an Blackberry World

 

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