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kaleameya
Posts: 1
Registered: ‎10-22-2012
My Device: Blackberry Bold 9780
My Carrier: Vodafone India

Purchase Error 35010

Hi,

 

I am from India. I purchased a Fantasy Premier League App from app world for indian Rs. 74. As it was the first time i was purchasing an app, i had to enter my card details. After i entered the details, the screen went back to the page of the app world and showed a Purchase Error 35010. the app did not get downloaded. However, I was charged on my credit card for the price of the app. Please help. Thanks

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Hall of Famer II
sdgardne
Posts: 47,608
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Purchase Error 35010

Hi and Welcome to the Community!

I find no reference to error code 35010 in the public KBs. Consequently, all I can do is refer you to your contractually-required formal support channel, through which all formal support must follow. Typically, this starts with your mobile service provider, who can escalate cases into RIM at no cost to the end user. However, please check your original documentation to see what the formal support channels are for you -- it can vary by region.

Good luck!

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