In order to help you, please help us by providing details...
1) Exactly what steps do you follow -- please be very detailed since we cannot see what you see
2) Exactly what do you expect from each step?
3) Exactly what happens at each step?
If there ever are any error messages, please be sure to provide those, exactly accurate and complete, including any error codes, all punctuation, etc.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.