08-23-2013 10:52 PM
....at least for me! I have always bought apps from BB World through carrier billing without problems. The last few days - after the password and verification, I get a red message that says it is unavailable and to choose from the 2 options below - Paypal or Credit Card. Is anyone else experiencing this, or should I be calling Rogers, BB or what? I've done a battery pull to no avail. Thanks for any info.
08-27-2013 01:20 PM - edited 08-27-2013 01:37 PM
Please refer to the Additonal Information section of the following article regarding this issue:
If these steps fail to resolve the issue, please contact your mobile service provider for further investigation.
08-27-2013 02:46 PM
Sorry for the confusion as your profile lists you as having a BlackBerry Torch 9800 smartphone. Service books do not exist as part of BlackBerry 10.
If this issue is occurring on a BlackBerry 10 smartphone, please attempt reinserting your battery as a test and verify that your software is up to date via System Settings - Software updates.
If this process fails to address the issue, please reach out to your mobile service provider to investigate.
08-27-2013 02:49 PM
Sorry about that. Tried to change my device profile - where do I go? Also - BB and Rogers were pointing fingers at each other, but I finally managed to get Rogers to escalate and they have opened a ticket. Thx for your help.
08-27-2013 03:04 PM
No worries! Glad to hear they were able to open a ticket for you. You can update your personal profile for your device by going to My settings (at the top of the page) - Personal Information - BlackBerry Device - Make & Model.
Let us know if you have any other questions.
09-12-2013 01:46 PM
Hey there brother,
I have the Q10 and I am on Rogers same as you. After noticing my option to charge the carrier disappeared as well i asked my buddies and they were still able too. I knew it was a carier problem because I popped my simcard into my old Z10 and the option was gone from there as well. I popped my friends Telus chip into my phone, Voilia!!, the option returned.
After calling 3 reps within 18 hour time period the option has now reappeared on my phone. The first two reps basically me a runnaround. I don't know what the 3rd rep did but he basically went through a QUE of questions and started clicking some buttons on his end. He said, "we are just network technictions I just checked there is nothing on our end that would keep you from being able to charge on your phone bill, your credit is good with us. Can i forward you to our pay per claim service or call you back to see if i can find anymore answers for you?"
I politely said thank you and made sure he had the right contact number to call me back.
I then immediately checked BlackBerry appworld and, behold, it came back!
Hope this helps you.
P.S all you need is pestering skills.
09-12-2013 03:47 PM - edited 09-12-2013 06:07 PM
Thanks for that bro. They opened a case # for me 2 or 3 weeks ago. Have heard nothing - and the problem persists. I guess it's time to do some pestering!
Update - 2 hours and 4 departments later, I was put on with customer care, who deal more with complaints etc. She has now put a due (deadline) date on the ticket. Meanwhile, I changed the payment option to credit card, cancelled the transaction at the last minute, set it back to carrier billing.....pulled out and re-inserted the SIM....and still the same problem. At least now they HAVE to get back to me within a week!