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Contributor
jvictor77
Posts: 25
Registered: ‎01-12-2009
My Device: BlackBerry Z10 - PlayBook 32GB

Rogers Carrier Billing unavailable...

....at least for me! I have always bought apps from BB World through carrier billing without problems. The last few days - after the password and verification, I get a red message that says it is unavailable and to choose from the 2 options below - Paypal or Credit Card. Is anyone else experiencing this, or should I be calling Rogers, BB or what? I've done a battery pull to no avail. Thanks for any info.

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FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Rogers Carrier Billing unavailable...

[ Edited ]

Hello jvictor77,

Please refer to the Additonal Information section of the following article regarding this issue: 

http://www.blackberry.com/btsc/KB25147

 

If these steps fail to resolve the issue, please contact your mobile service provider for further investigation.

 

Thank you.

 

 

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


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Contributor
jvictor77
Posts: 25
Registered: ‎01-12-2009
My Device: BlackBerry Z10 - PlayBook 32GB

Re: Rogers Carrier Billing unavailable...

Thanks for the reply. Do service books even form part of BB10?

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FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Rogers Carrier Billing unavailable...

Sorry for the confusion as your profile lists you as having a BlackBerry Torch 9800 smartphone. Service books do not exist as part of BlackBerry 10.

 

If this issue is occurring on a BlackBerry 10 smartphone, please attempt reinserting your battery as a test and verify that your software is up to date via System Settings - Software updates.

 

If this process fails to address the issue, please reach out to your mobile service provider to investigate.

 

Cheers,


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


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Contributor
jvictor77
Posts: 25
Registered: ‎01-12-2009
My Device: BlackBerry Z10 - PlayBook 32GB

Re: Rogers Carrier Billing unavailable...

Sorry about that. Tried to change my device profile - where do I go? Also - BB and Rogers were pointing fingers at each other, but I finally managed to get Rogers to escalate and they have opened a ticket. Thx for your help.

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FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Rogers Carrier Billing unavailable...

No worries! Glad to hear they were able to open a ticket for you. You can update your personal profile for your device by going to My settings (at the top of the page) - Personal Information - BlackBerry Device - Make & Model.

 

Let us know if you have any other questions.

 

 

 

 


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


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Contributor
jvictor77
Posts: 25
Registered: ‎01-12-2009
My Device: BlackBerry Z10 - PlayBook 32GB

Re: Rogers Carrier Billing unavailable...

Thanks - done!
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Visitor
Ingen604
Posts: 1
Registered: ‎09-12-2013
My Device: Q10

Re: Rogers Carrier Billing unavailable...

Hey there brother,

I have the Q10 and I am on Rogers same as you. After noticing my option to charge the carrier disappeared as well i asked my buddies and they were still able too. I knew it was a carier problem because I popped my simcard into my old Z10 and the option was gone from there as well. I popped my friends Telus chip into my phone, Voilia!!, the option returned.

 

After calling 3 reps within 18 hour time period the option has now reappeared on my phone. The first two reps basically me a runnaround. I don't know what the 3rd rep did but he basically went through a QUE of questions and started clicking some buttons on his end. He said, "we are just network technictions I just checked there is nothing on our end that would keep you from being able to charge on your phone bill, your credit is good with us. Can i forward you to our pay per claim service or call you back to see if i can find anymore answers for you?" 

I politely said thank you and made sure he had the right contact number to call me back.

I then immediately checked BlackBerry appworld and, behold, it came back!

 

Hope this helps you.

P.S all you need is pestering skills. 

 

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Contributor
jvictor77
Posts: 25
Registered: ‎01-12-2009
My Device: BlackBerry Z10 - PlayBook 32GB

Re: Rogers Carrier Billing unavailable...

[ Edited ]

Thanks for that bro. They opened a case # for me 2 or 3 weeks ago. Have heard nothing - and the problem persists. I guess it's time to do some pestering!

 

Thanks again.

 

JV

 

Update - 2 hours and 4 departments later, I was put on with customer care, who deal more with complaints etc. She has now put a due (deadline) date on the ticket. Meanwhile, I changed the payment option to credit card, cancelled the transaction at the last minute, set it back to carrier billing.....pulled out and re-inserted the SIM....and still the same problem. At least now they HAVE to get back to me within a week!

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