BlackBerry World

[AndreaA]

Unfortunately I can't even tell you which version I have because everytime I select Appworld it hangs the phone. I have a Blackberry pearl and it has been nothing but trouble from day one. I have tried to update the operating system but that has made no difference. I have tried downloading Appworld via my PC but I get a message saying USB downloads are not enabled for this device...PLEASE PLEASE PLEASE can someone tell me how to resolve this issue?

Thanks,
Andrea

[JSanders Resident Expert]

1. Options > Advanced > Applications.
2. Scroll to find and delete the AppWorld app you have installed.
3. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
4. Then, using the browser, go to www.blackberry.com/appworld and download & install again.

Good luck.

[AndreaA]

Thank you for your reply, I should have mentioned I have deleted and tried to reinstall but it tells me it is already installed!?

[JSanders Resident Expert]

Then you haven't deleted it.

[AndreaA]

I understand totally and that is my assumption but I have followed all of the above steps several times and still get the same response?!

[AndreaA]

Ok so I deleted Appworld again both from the main menu and using the instructions above. For some reason doing it only once didn't work but finally it did remove and reinstall. However the new installed version 3 .1.1.21 still hangs the phone!? Please help it's so annoying!