BlackBerry World

[kenm47]

The plug-in has been installed on my laptop but I continue to get this message each time I try to purchase an app.

[prince2012]

Hi kenma47

Welcome to Community

I don't if it helps but please have a look at this Knowledge Base and follow how to install application and what to do if this error appear :

KB28715 : How to Install applications from BlackBerry App World using a Computer system.

I hope it will helps.

Prince

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[kenm47]

Hi Prince

I get as far as step 5a and download and install the plug-in. It then ghoes into a loop stating "do not navigate away from this page until the plug-in is installed" this continues each time until the session auromatically times out.,however the installation of the plug-in has already taken place and has been sucessfully completed. I find the plug-in in the program file of my control panel. I have tried on several occasions to uninstall and to re-install to no avail.

Greetings

Ken.

[prince2012]

Hello kenma47

Uninstall plug -in from your Laptop ,then Restart  also disable any Antivirus programs on your laptop, then please try again from Step 1 . Let see how it goes.

Prince

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[kenm47]

Thanks for the info but unfortunately this too did nopt work. I disabled the windows firewall and anti-virus and uninstalled and reinstalled still toi no avail.