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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: This application is not available on your device... or missing apps or blank free apps page


tedsparxx wrote:

The appworld app and doc to go app are installed on the device but does not show on the desktop...how can i even acess it before clearing cache??


Hi and Welcome to the Community!

 

Please clarify your question...I'm not at all sure exactly what you are asking. Please provide details, step-by-step, etc. to help us understand your situation.

 

For instance...you say that AW and the ToGo apps are installed but don't show on the desktop -- what desktop? Your PC? The Desktop Software via your PC? The BB homescreen? Somewhere else?

 

And, what do you need to access it for if you desire to clear the cache?

 

Anyway, please clarify your situation so that we may better be able to help you.

 

Thanks!


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JeanPinochio
Posts: 6
Registered: ‎08-28-2012
My Device: BB 8800
My Carrier: fonic

Re: This application is not available on your device... or missing apps or blank free apps page

I deleted whatsapp from my Blackberry 8800 yesterday and today i wanted to reinstall it, but it doenst work. BB appworld just tells me: This application is not available on your device...

 

I tried a lot of things, but nothin is working.

 

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: This application is not available on your device... or missing apps or blank free apps page


JeanPinochio wrote:

I deleted whatsapp from my Blackberry 8800 yesterday and today i wanted to reinstall it, but it doenst work. BB appworld just tells me: This application is not available on your device...

 

I tried a lot of things, but nothin is working.

 



Sadly, we have no clairvoyance app, so we cannot know what you already tried, and so we risk giving you redundant advice. Please provide ALL that you have already tried so that we can perhaps avoid wasting your time with that.

 

In the meantime, have you tried the AppWorld Clear Cache routine?

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
JeanPinochio
Posts: 6
Registered: ‎08-28-2012
My Device: BB 8800
My Carrier: fonic

Re: This application is not available on your device... or missing apps or blank free apps page

At first i rebooted my computer and my blackberry.

I tried to find solutions on the internet but didnt find a solution.

Then I tried to download whatsapp over the internet and install it on my BB manually.

Then i wanted to write an email to the BB support.

 

And now I'm asking here.

 

Now i'm gonna try the AppWorld Clear Cache routine.

 

Thanks!

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New Contributor
JeanPinochio
Posts: 6
Registered: ‎08-28-2012
My Device: BB 8800
My Carrier: fonic

Re: This application is not available on your device... or missing apps or blank free apps page

AppWorld Clear Cache routine didnt work

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: This application is not available on your device... or missing apps or blank free apps page

I cannot tell clearly...are you using the USB/PC browser method of interfacing with AppWorld? Or are you using the on-device AppWorld client? If the former, please try the latter...there are often various issues with the USB/PC method of using AppWorld.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
JeanPinochio
Posts: 6
Registered: ‎08-28-2012
My Device: BB 8800
My Carrier: fonic

Re: This application is not available on your device... or missing apps or blank free apps page

I can use both of them.

 

For the AppWorld Clear Cache routine I used the on-device AppWorld client. The cache was cleared but the problem still persists... What else can I do?

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: This application is not available on your device... or missing apps or blank free apps page

Hello,

I still cannot tell...what I want you to do is, with the BB and the PC not connected to each other:

1) Do the Clear Cache

2) Use the on-device AW to again obtain your apps.

Alternatively, you can try this URL from your BB Browser:
http://www.whatsapp.com/ota/

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
JeanPinochio
Posts: 6
Registered: ‎08-28-2012
My Device: BB 8800
My Carrier: fonic

Re: This application is not available on your device... or missing apps or blank free apps page

Thats exactly what i did and it tells me:

 

From the on-device AW: Unavailable for this device

 

And when i visit the website it says: Sprry, your current BB os is too old and not Supported. Upgrade to 4.6.

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: This application is not available on your device... or missing apps or blank free apps page

Oh...yes, you do have a challenge if you have such an old OS level..see this:

  • KB17659 Minimum requirements for BlackBerry App World

Unfortunately, the methods I've provided you give only the newest version of AW, which your device is unable to run. Sadly, RIM only makes the latest version available and not the older ones. So, to install the older one, you need to remove AW from your BB and then, using the Desktop Software AppLoader, install the AW version that came with your OS package:

  • KB14473 How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software

Hopefully, AW was included in your original BB OS level...

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.