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New Contributor
shivanksha
Posts: 9
Registered: ‎08-18-2011
My Carrier: Bharti Airtel
Accepted Solution

Torch Internet mail account setup inactive

Hi,

When I go to Home>Setup>Email Accounts

the Internet Mail account button seems to be disabled, and hence I can never setup an account through my phone. I have my personal e-mails etc. added through the carrier to my phone, but I am curious to know what I can do to make it start working from the phone, as it is a defect in my phone.

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Guru I
Xandrex
Posts: 17,591
Registered: ‎07-29-2008
My Carrier: Vodafone France (SFR)

Re: Torch Internet mail account setup inactive

as far as I understand things, it is something that your carrier has not pushed to your device.

Please contact Bharti Airtel support and have them send it to you.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
shivanksha
Posts: 9
Registered: ‎08-18-2011
My Carrier: Bharti Airtel

Re: Torch Internet mail account setup inactive

This got fixed when I updated my OS bundle...

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New Member
madzmoiselle_16
Posts: 2
Registered: ‎10-17-2011
My Carrier: Smart

Re: Torch Internet mail account setup inactive

I also have the same problem, before when im using a blackberry bold 9000 i can set up my email but now in my new blackberry torch i cant even click the internet mail account, only the enterprise account, sometimes the email account button seems to be disabled, i click it but it does not open, what should i do?

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New Member
madzmoiselle_16
Posts: 2
Registered: ‎10-17-2011
My Carrier: Smart

Re: Torch Internet mail account setup inactive

I also have the same problem, before when im using a blackberry bold 9000 i can set up my email but now in my new blackberry torch i cant even click the internet mail account, only the enterprise account, sometimes the email account button seems to be disabled, i click it but it does not open, what should i do?please help me

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