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New Contributor
CoolMichael
Posts: 5
Registered: ‎12-13-2012
My Device: Blackberry Bold 9900
My Carrier: o2
Accepted Solution

URGENT help required. BBM7 missing after OS upgrade! :(

Dear BB friends and helpers!

 

I urgently require your help. I have seen some similar topics posted but none exactly the same as mine so I would really really appreciate if anyone can very kindly help me out. 

 

I have a major problem on the Blackberry Bold 9900. 

 

A few days ago I updated my Blackberry Messanger (BBM only) to BBM7. Everything was working fine.

Then last night I got a message on my phone to upgrade my operating system to OS 7 which I installed. 
Then this morning I noticed that my BBM has disappeared from my phone and I can't find it. 

I currently have 7.1.0 Bundle 2061


(Also note that BB App world wont give me the option to download BBM and trying to download other apps also freezes the app world)

 

I have already tried

 

1) Hard reset / battery pull

and 

2) Doing a universal search and looking for hidden icons.

 

I have seen a few other similar topics but I wanted to ask what I should do... :

1) Re-install BBM7 from a link from this forum? or

2) Downgrade OS7 to OS 6 via Options - Software Updates - Downgrade? 

 

Or any other options?

 

The KEY thing is that I do not lose my BBM contacts! That is the end goal of whatever is recommended. I really hope someone can help. 

 

Many thanks in advance,

 

Kind Regards,

Michael 

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Contributor
kartikeyabhargava95
Posts: 48
Registered: ‎12-11-2012
My Device: Curve 9360
My Carrier: Vodafone

Re: URGENT help required. BBM7 missing after OS upgrade! :(

If you were using BBM 7 before you upgraded your software, then the contacts have already been synced to your BB ID.

 

If you were using a different version of BBM before you upgraded, then there is a chance of you loosing your contacts, otherwise NO.

 

If the app world freezes while installing your apps, reinstall the app world and then download BBM 7 again. As it will start up, it will ask for your BB ID and password and your contacts will be restored.

 

If, BBM 7 is still not installed, you can install from a link from this site too. 

 

Or you can also install by downloading from the app world on the computer and install using Blackberry Desktop Manager.

If your query is resolved then please click on - 'Accept as Solution'
Thank You.
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New Contributor
CoolMichael
Posts: 5
Registered: ‎12-13-2012
My Device: Blackberry Bold 9900
My Carrier: o2

Re: URGENT help required. BBM7 missing after OS upgrade! :(

Hi Kartik'

 

I appreciate your very speedy response.

 

Yes I had already installed and updated BBM to version 7 a day or 2 before the OS upgrade. 

 

I have just deleted and reinstalled App World but now that I have launched it, it says "App World requires the latest version of Blackberry ID." Do I 'update' this as well or 'close' it and try something else? I wanted to check with you first before I mess anything up..

 

Best Regards,

Michael 

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New Contributor
beeezeee
Posts: 5
Registered: ‎12-13-2012
My Device: Bold 9900

Re: URGENT help required. BBM7 missing after OS upgrade! :(

How did you update the AppWorld Software?

 

Did you try going to Blackberry.com?

 

  • Choose your Country
  • Choose Menu (on screen not device)
  • Choose Apps
  • Choose BlackBerry App World
  • Choose Upgrade Today
  • Follow the steps

You will likely need to reboot, then update your BlackBerry ID, reboot again and I think you'll be fine from there.

 

Let me know...

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New Contributor
CoolMichael
Posts: 5
Registered: ‎12-13-2012
My Device: Blackberry Bold 9900
My Carrier: o2

Re: URGENT help required. BBM7 missing after OS upgrade! :(

@beeezeee.

 

Yes that is pretty much what I did. I found a link from Blackberry for App World directly and installed and rebooted the phone and now after launching App World it says I need to upgrade my Blackberry ID. Should I do it? Should I click 'Update'?

 

Best,

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New Contributor
CoolMichael
Posts: 5
Registered: ‎12-13-2012
My Device: Blackberry Bold 9900
My Carrier: o2

Re: URGENT help required. BBM7 missing after OS upgrade! :(

And please keep in mind that I don't want to lose my BBM contacts in any way by making a mistake.

 

Best,

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New Contributor
beeezeee
Posts: 5
Registered: ‎12-13-2012
My Device: Bold 9900

Re: URGENT help required. BBM7 missing after OS upgrade! :(

I did the ID update and did not lose a thing. If you want, do a backup to pc first.
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Regular Contributor
conorcccc
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320
My Carrier: 3 (Three-UK)

Re: URGENT help required. BBM7 missing after OS upgrade! :(

I suggest after past experience, to always back up before installing a major update.
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New Contributor
beeezeee
Posts: 5
Registered: ‎12-13-2012
My Device: Bold 9900

Re: URGENT help required. BBM7 missing after OS upgrade! :(

Any luck CoolMichael?
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New Contributor
CoolMichael
Posts: 5
Registered: ‎12-13-2012
My Device: Blackberry Bold 9900
My Carrier: o2

Re: URGENT help required. BBM7 missing after OS upgrade! :(

Thanks buddy! All sorted now! Perfect!!

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