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New Contributor
gnoel2020
Posts: 2
Registered: ‎01-08-2013
My Device: Blackberry 9810
My Carrier: Bell
Accepted Solution

Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

Greetings,

 

I am able to log into my blackberry app world account using my email address and password.  Once logged in, if I click "My payment options" or "Blackberry ID" I am prompted for my username and password again.  Entering my email address and password will not work at this point - there is no error message, it just clears the username and password fields and prompts for the username and password again in a perpetual loop.  I have tried using different browsers and different computers.

 

Thank you.

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Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

Hi and Welcome to the Community!

 

From what you say, it sounds like you are doing this solely via a PC/browser? Have you tried via the on-device AppWorld client? If not, then please do...

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
gnoel2020
Posts: 2
Registered: ‎01-08-2013
My Device: Blackberry 9810
My Carrier: Bell

Re: Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

It was not working from the device - so I tried from the PC and encountered the problem.  After a power-cycle of my Blackberry it started to work.

 

Thank you, problem resolved.

 

Thx

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Hall of Famer II
sdgardne
Posts: 47,774
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

Excellent...good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.