Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

gnoel2020 · ‎01-08-2013

Greetings,

I am able to log into my blackberry app world account using my email address and password. Once logged in, if I click "My payment options" or "Blackberry ID" I am prompted for my username and password again. Entering my email address and password will not work at this point - there is no error message, it just clears the username and password fields and prompts for the username and password again in a perpetual loop. I have tried using different browsers and different computers.

Thank you.

sdgardne · ‎11-28-2008

Hi and Welcome to the Community!

From what you say, it sounds like you are doing this solely via a PC/browser? Have you tried via the on-device AppWorld client? If not, then please do...

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

If anyone has been helpful to you, please show your appreciation by clicking the

button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.

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gnoel2020 · ‎01-08-2013

It was not working from the device - so I tried from the PC and encountered the problem. After a power-cycle of my Blackberry it started to work.

Thank you, problem resolved.

Thx

sdgardne · ‎11-28-2008

Excellent...good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

If anyone has been helpful to you, please show your appreciation by clicking the

button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.

Follow our BBM Channel (Beta) - Coming Soon!

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Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

Re: Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

Re: Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

Re: Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world