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xxnoelziexx
Posts: 2
Registered: ‎12-15-2010
My Device: Bold 9780

Unable to change blackberry PIN to new device Error id: 30801

Get the normal "You are attemting to use a Blackberry App world with a new device. Do you wish to switch your device pin.

 

I click the Yes

 

Then get there are too many PIN changes associated with this account (Error ID:30801)

Who do i need to contact to sort this out? I have had a few blackberry which have ended up being faulty and replaced by my provider.

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sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Unable to change blackberry PIN to new device Error id: 30801

Hi and Welcome to the Forums!

 

There are indeed limits to the number of PIN changes that an account can have (3, as I recall...). To get past that, you need to go through your formal support channel. Contact your carrier for assistance. Be sure to not let them fob you off...they are responsible for all of your support, including this issue. They should escalate you to their dedicated BB support folks and, in turn, into RIM if necessary.

 

Good luck!


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