Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry World

New Contributor
Posts: 2
Registered: ‎12-15-2010
My Device: Bold 9780

Unable to change blackberry PIN to new device Error id: 30801

Get the normal "You are attemting to use a Blackberry App world with a new device. Do you wish to switch your device pin.


I click the Yes


Then get there are too many PIN changes associated with this account (Error ID:30801)

Who do i need to contact to sort this out? I have had a few blackberry which have ended up being faulty and replaced by my provider.

Please use plain text.
Hall of Famer II
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Unable to change blackberry PIN to new device Error id: 30801

Hi and Welcome to the Forums!


There are indeed limits to the number of PIN changes that an account can have (3, as I recall...). To get past that, you need to go through your formal support channel. Contact your carrier for assistance. Be sure to not let them fob you off...they are responsible for all of your support, including this issue. They should escalate you to their dedicated BB support folks and, in turn, into RIM if necessary.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.