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New Contributor
pascal95
Posts: 5
Registered: ‎04-04-2013
My Device: Z 10
My Carrier: SFR

Unable to download an application on appworld?

Unable to download an application on appworld, be directly from my z10 or by scanning the QR code.
Similarly for updates applications error message.
I remove the battery, with wifi, free wifi, etc ... nothing could be done.

At first I thought was a memory problem, I still have my 10GB so the problems do not come from.

This happens with all the apps (paid or free) and I do not see or could be the problem?

 

-----  FRANCE --- blackberry z10 OS 10.1.0.2312 STL 100-2 --- SFR --

 

Impossible de télécharger une application sur appworld ?

Impossible de télécharger une application sur appworld, sois directement à partir de mon z10 ou en scannant le code QR. De même pour les mises à jour des applications message d'erreur. J'ai enlever la batterie, avec wifi, sans wifi, etc... rien y fait.

En premier j'ai penser a un problème de mémoire, mes il me reste 10 Go donc le soucis ne viens pas de la.

Cela se produit avec toutes les applications (payante ou gratuit) et je ne vois pas ou peut provenir le problème ?

 

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Unable to download an application on appworld?

Hello Pascal,

 

Thank you for your question regarding the issue you are experiencing with downloading applications from BlackBerry World.

 

Can you please provide the full error message you receive when attempting to complete the download process? Are you connected to Wi-Fi?


-FB


 


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New Contributor
pascal95
Posts: 5
Registered: ‎04-04-2013
My Device: Z 10
My Carrier: SFR

Re: Unable to download an application on appworld?

Bonjour, voici les capture d'ecran du Z10 a titre d'information pendant 3 jours mon ID blackberry était indisponible.

aujourd hui tout et redevenus normal sans intervention de ma par.

--- traduction google translate -----

Hello, here is the screen capture of the Z10 is for information for 3 days my blackberry ID was unavailable.
today all normal and reverted without my intervention by.

 

capture ecran z10

 

capture ecran 2 z10

 

capture ecran 3 z10

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Unable to download an application on appworld?

Hello Pascal,

 

The following article will assist you with resetting your BlackBerry ID password:  http://www.blackberry.com/btsc/KB26361

 

Please try logging in with the new password when prompted.

 

Let us know if this helps.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Please use plain text.