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New Contributor
ColleenS
Posts: 6
Registered: ‎06-15-2011
My Device: Curve 8520
Accepted Solution

Unable to log in to Facebook for Blackberry

I do hope someone can help me.  I can no longer log in to Facebook for Blackberry.  I keep getting a notification that my e-mail'password combination is incorrect , with a "hint" that Facebook passwords are case sensitive (2401)  I know that my combination are correct, as I use it to log in via the broswer or via a desktop.  Frustrated is an understatememtn as I've been having this problem for about a week now! 

 

I have done the following:

  •      uninstalled the FB app
  •      deleted the serv ice book
  •      done a battery pul
  •      reinstalled the FB app

 

No luck! 

 

JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to log in to Facebook for Blackberry

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?




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New Contributor
ColleenS
Posts: 6
Registered: ‎06-15-2011
My Device: Curve 8520

Re: Unable to log in to Facebook for Blackberry

Hi, and thanks for the response.

 

I have made absolutely certain that I am pressing the ALT key for each numeral.  I have even tried typing my password in the username field, then cut/past into the password field, but no luck (grrr) 

 

Any other suggestions? 

JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to log in to Facebook for Blackberry

Try going to Facebook on your PC and set the password to something really simple (for now) with no numbers or cap letters.

 

Then try again?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
ColleenS
Posts: 6
Registered: ‎06-15-2011
My Device: Curve 8520

Re: Unable to log in to Facebook for Blackberry

Thanks again for your time to respond.  I will try that when I get home tonight (no access to FB from work) and will then give feedback tomorrow again

JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Unable to log in to Facebook for Blackberry

Good deal, let us know.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
ColleenS
Posts: 6
Registered: ‎06-15-2011
My Device: Curve 8520

Re: Unable to log in to Facebook for Blackberry

 
New Contributor
ColleenS
Posts: 6
Registered: ‎06-15-2011
My Device: Curve 8520

Re: Unable to log in to Facebook for Blackberry

Good morning!

 

Presto!  I'm sorted.  Did as suggested and changed my password now I can log in to FB for BB again.  Thanks for your trouble. 

New Contributor
rambhajan
Posts: 3
Registered: ‎03-11-2013
My Device: blackberry bold 9900

Re: Unable to log in to Facebook for Blackberry

Facebook passwords are case sensitive
New Contributor
rambhajan
Posts: 3
Registered: ‎03-11-2013
My Device: blackberry bold 9900

Re: Unable to log in to Facebook for Blackberry

Facebook passwords are case sencitive 2401