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New Member
sandra_RzAzua
Posts: 1
Registered: ‎10-06-2012
My Device: Playbook
My Carrier: None

Upgrading problem

Hi,

 

I have two apps ready to upgrade on my bb playbook, however, when I try to upgrade them I am requested to introduced my password and then the following message appears: "There were problems completing this purchase. Please try again or visit BB-appsupport for more information. (error id:35005)"

 

The two apps are groovy notes and photostudio. I can download other apps, but can't upgrade these two. 

 

Thanks!

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Contributor
Schwantz
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Upgrading problem

Same problem here but with 4 app upgrades.....Groovy Notes, Flie Shield, Fruit Slash, and Maps for Google Maps.   Have downloaded several other apps successfully and have tried restarting the PB and resetting my app world pw.

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New Contributor
ljccr
Posts: 2
Registered: ‎10-07-2012
My Device: PlayBook
My Carrier: None

Re: Upgrading problem

I am also having the same problem upgrading groovy notes. Any ideas?
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New Contributor
neodruse
Posts: 3
Registered: ‎10-09-2012
My Device: Blackberry Playbook
My Carrier: None

Re: Upgrading problem

Finally, I was thinking it was just me. I have had a very bad time finding any helpful info on what is going on. I changed my BB ID Password, updated my billing info and still nothing works. I did try downloading a free app and it worked and installed fine. It seems to only be the paid apps that end in 35005 errors. I'm waiting to hear back from BB support as I have a few days left on my 90 days but am very frustrated.

 

All this started when I accepted the latest OS update - 2.1.0.1032

 

It wiped out my calender and emptied out my contact list. BB emailed me that this was a 'known' problem with the newest OS and there were no fixes yet.

 

I tried to reload the backup version I had on my desktop but it was a few weeks old and that is when I ended up with a bunch of apps that needed updating and I discovered this problem. Sure hope someone out there can help us!

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Contributor
Schwantz
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Upgrading problem

Good to know they're aware of it...happened following the OS 2.1 upgrade with me as well..im now up to 7 apps  that can't upgrade, yet the downloads seem fine...

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New Contributor
ljccr
Posts: 2
Registered: ‎10-07-2012
My Device: PlayBook
My Carrier: None

Re: Upgrading problem

Success. I'm not sure what happened but I clicked the"Refresh List" button and then I was able to update Groovy Notes. Maybe that will work for you as well.

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Contributor
Schwantz
Posts: 14
Registered: ‎10-06-2012
My Device: PlayBook 32Gb with OS 2.1
My Carrier: WiFi

Re: Upgrading problem

Thanks...worked for me too...never had to do that before and don't recall that button being there before in My World...
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New Contributor
neodruse
Posts: 3
Registered: ‎10-09-2012
My Device: Blackberry Playbook
My Carrier: None

Re: Upgrading problem

Thanks! The Refresh List button helped me too. Nice to have that working again.

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New Member
gvmmy
Posts: 1
Registered: ‎10-22-2012
My Device: Playbook 32GB
My Carrier: n.a.

Re: Upgrading problem

Thanks.
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Contributor
mclovin22
Posts: 19
Registered: ‎10-20-2012
My Device: 9900
My Carrier: o2

Re: Upgrading problem

Seems to be a common problem as its happened on mine twice as well

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