09-28-2009 10:21 AM - edited 09-28-2009 10:22 AM
09-28-2009 12:29 PM
PIN still does not work, i did what you said in my PM box, how will i know when i can try to email RIM again?Message Edited by SprintTour155 on 09-28-2009 10:22 AM
You will receive a response from the individual that I instructed you to PM...be patient, this is an out-of-normal process and is therefore subject to out-of-normal challenges...I wish it were better, but this is the only method that RIM has given us to give out for this issue.
09-29-2009 07:56 PM
Dont feel bad about the issues you are going through. It has been over 8 days now and still no resolution on getting my apps working on my new Tour (4 replaced so far). I have opened up 6 tickets with them. I finally get a response to one of them and said my issue was resolved with my activation code for quicklaunch but it has not been resolved. I am taking time that I cant recover to constantly request updates.
It seems that the good people on this board try to help out more than RIM except for the out-of-normal process that is being done to reset PIN so you can submit tickets. I give that person kudos since I know they are doing this above and beyond their normal job duty.
I know there are other means to purchase applications but this is suppose to be like the app store for the iphone but for blackberry's.
RIM is you are actually reading these boards get your self into gear and get this fixed. I know it is not that difficult to resolve an issue. If it is maybe the right people are not working on it or you do have the right people working on it but you have inadequate managers and supervisors looking over things.
09-29-2009 08:11 PM
09-30-2009 10:42 PM
I recieved and email back this time from RIM saying that they got it and if i have any other questions i should respond to that email, does that mean im waiting on them to contact me with a solution?
10-11-2009 05:41 PM
Can someone please forward me this mysterious PM? I am having the same issue and would really like to work it out now after months of battling this.
BTW -- next time, please don't poly-post the same request...we actually do try to get to all requests everywhere..