BlackBerry World

[Bsandhu3]

I had recently had my blackberry 9900 stolen so i switched back to my 9780 and when i logged back into my blackberry app world account it had olny shown the previously downloaded apps from this bold and not the one that was stolen even though they were under the same account. how can i get these purchases back?

[sdgardne]

Hi and Welcome to the Community!

If you are indeed 100% certain that the exact same BB ID/AppWorld credentials are being used, then I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

• KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Now see if your Uninstalled list is properly populated.

Hopefully it'll work for you! Good luck and let us know!