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cherylder
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cherylder
Posts: 1
Registered: ‎02-03-2013
My Carrier: Verizon

Re: Word Mole deleted! How to get it back?

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‎02-04-2013 12:51 AM

"Wipe the Blackberry"?? That sounds scary. Would I lose all info stored on my BB? Would I need to "restore" then? But would restoring mean I'd need to have done a total Save? I don't really knowe how to do these things.
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kkaterinabella
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kkaterinabella
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Re: Word Mole deleted! How to get it back?

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‎02-04-2013 12:59 AM - edited ‎02-04-2013 01:08 AM

Sorry, when I replied it wasn't showing that you had a expert already trying to help you.

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kkaterinabella
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kkaterinabella
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Re: Word Mole deleted! How to get it back?

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‎02-04-2013 01:01 AM - edited ‎02-04-2013 01:08 AM

Again Sorry!!!  Glad you got it fixed!!!

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sdgardne
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Re: Word Mole deleted! How to get it back?

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‎02-04-2013 09:45 AM

cherylder wrote:
"Wipe the Blackberry"?? That sounds scary. Would I lose all info stored on my BB? Would I need to "restore" then? But would restoring mean I'd need to have done a total Save? I don't really knowe how to do these things.

Hi and Welcome to the Community!

 

Indeed, a WIPE is intended to do what it implies...see here for more details:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

The key to protecting yourself and being able to restore afterwards is having a good backup...here is a process that I recommend:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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