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Visitor
Posts: 1
Registered: ‎02-03-2013
My Device: Bold 9930

Re: Word Mole deleted! How to get it back?

"Wipe the Blackberry"?? That sounds scary. Would I lose all info stored on my BB? Would I need to "restore" then? But would restoring mean I'd need to have done a total Save? I don't really knowe how to do these things.
New Contributor
Posts: 5
Registered: ‎02-03-2013
My Device: 9800 torch

Re: Word Mole deleted! How to get it back?

[ Edited ]

Sorry, when I replied it wasn't showing that you had a expert already trying to help you.

New Contributor
Posts: 5
Registered: ‎02-03-2013
My Device: 9800 torch

Re: Word Mole deleted! How to get it back?

[ Edited ]

Again Sorry!!!  Glad you got it fixed!!!

Hall of Famer II
Posts: 50,334
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Word Mole deleted! How to get it back?


cherylder wrote:
"Wipe the Blackberry"?? That sounds scary. Would I lose all info stored on my BB? Would I need to "restore" then? But would restoring mean I'd need to have done a total Save? I don't really knowe how to do these things.

Hi and Welcome to the Community!

 

Indeed, a WIPE is intended to do what it implies...see here for more details:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

The key to protecting yourself and being able to restore afterwards is having a good backup...here is a process that I recommend:

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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