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Contributor
samra-vishal
Posts: 20
Registered: ‎04-25-2013
My Device: Blackberry Curve 9360
My Carrier: Telus
Accepted Solution

Youtube login issues on Blackberry

Hi!

Each time youtube guides me to sign in to my account and I try to sign in with my google account details. I get an error message saying "Oops! An error has occured."
This issue has almost made it impossible to view videos on youtube for me.

Please help resolve the issue.
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Youtube login issues on Blackberry

Hey samra-vishal,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you able to login to your YouTube account from a computer?  Also are you able to view any videos without logging into your YouTube account, or do you receive an error?  Also what BlackBerry smartphone are you currently using?

 

I look forward to your reply.


Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

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Contributor
samra-vishal
Posts: 20
Registered: ‎04-25-2013
My Device: Blackberry Curve 9360
My Carrier: Telus

Re: Youtube login issues on Blackberry

Hi ViciousFerret BlackBerry Technical Advisor:

Yes! I am able to log in to Youtube from a computer and on my Blackberry I am able to view videos on Youtube in general. The above mentioned problem arises when I have to sign in to view videos.
I use a Blackberry 9360 Curve.

Please advise.
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Youtube login issues on Blackberry

Thanks for the prompt reply.

 

Are you logging in via the mobile browser or the YouTube application?

 

Also try browsing to m.youtube.com and then try to login.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



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Contributor
samra-vishal
Posts: 20
Registered: ‎04-25-2013
My Device: Blackberry Curve 9360
My Carrier: Telus

Re: Youtube login issues on Blackberry

Hi ViciousFerret BlackBerry Technical Advisor:

Thanks for your apt response but I've tried it both ways and still face the sign in issue with Youtube.

Please advise.
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Contributor
samra-vishal
Posts: 20
Registered: ‎04-25-2013
My Device: Blackberry Curve 9360
My Carrier: Telus

Re: Youtube login issues on Blackberry

Hi! ViciousFerret BlackBerry Technical Advisor:

Although didn't get a reply but the issue has been resolved after much hassle. I had to call my service provider and they asked me delete some entries from my phone Service Book which resolved the issue.
Thanks
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