BlackBerry World

[Hans001]

Dear Ladies & Gentlemen!

I recently purchased for my older BB 8110 via BBapps world the following apps:

Get Directions AmonPro Design Support-E-Mail: sales@amonprodesign.com (EUR) 0,75

UniBrowse - Browser unifier - Access multiple browsers or web search from one icon LSphone Support-E-Mail:

Kronometer Kanavon Software Support-E-Mail: support@kanavon.com

Unfortunately the download stuck within appr. 50% and was not restartable again. When I tried to reload or actualize my list of apps, the I could login but reloading my list of apps produced the following error message (translated from German into English): "The connection to BB AppWorld could not be set up. Pls. ensure that your system is connected to the wireless network and retry"

....after having done  many retries I never could get access and download.

Is there another way to get the a.m. apps?

I would need them very urgent for my holiday trip.

Is ther a supportline from BB available ?

Thanks in advance & best regards

Hans

[JSanders Resident Expert]

Hans, welcome to the Community Support Forums.

1. Open App World
2. Go to My World
3. Hold down the ALT key and press "RST"

or hit the Menu key > Refresh
4. If your BB locks after issuing the cache clear, perform a battery pull reboot

Now, see if your purchased apps are listed in MyWorld as uninstalled.

[Hans001]

Hi ! Thx for the prompt reply, unfortunately nothing changed.

Is there a possibility to sand an eMail to BB App World and the send the purchased apps via eMail?

Is there a BB App World Supportline available?

Thanks in advance

Hans

[JSanders Resident Expert]

Have you emailed the actual developer for the application in question?

[Hans001]

Hello!

Yes, out of 3 one of them replied, telling me to refund my payment... although I would prefer getting the app ;-)....

Thx

Hans

[JSanders Resident Expert]

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Hans001 wrote:!

.. although I would prefer getting the app ;-)....

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OK. Did you tell those developers that?