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New Contributor
Hans001
Posts: 3
Registered: ‎10-16-2012
My Device: 8110
My Carrier: bob

app world support ?

Dear Ladies & Gentlemen!

I recently purchased for my older BB 8110 via BBapps world the following apps:

 

Get Directions AmonPro Design Support-E-Mail: sales@amonprodesign.com (EUR) 0,75

 

 

UniBrowse - Browser unifier - Access multiple browsers or web search from one icon LSphone Support-E-Mail:

 

Kronometer Kanavon Software Support-E-Mail: support@kanavon.com

 

 

Unfortunately the download stuck within appr. 50% and was not restartable again. When I tried to reload or actualize my list of apps, the I could login but reloading my list of apps produced the following error message (translated from German into English): "The connection to BB AppWorld could not be set up. Pls. ensure that your system is connected to the wireless network and retry"

....after having done  many retries I never could get access and download.

 

Is there another way to get the a.m. apps?

I would need them very urgent for my holiday trip.

 

Is ther a supportline from BB available ?

 

Thanks in advance & best regards

Hans

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JSanders
Posts: 83,913
Likes: 22,804
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: app world support ?

Hans, welcome to the Community Support Forums.

 

1. Open App World
2. Go to My World
3. Hold down the ALT key and press "RST"

or hit the Menu key > Refresh
4. If your BB locks after issuing the cache clear, perform a battery pull reboot

 

Now, see if your purchased apps are listed in MyWorld as uninstalled.




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New Contributor
Hans001
Posts: 3
Registered: ‎10-16-2012
My Device: 8110
My Carrier: bob

Re: app world support ?

Hi ! Thx for the prompt reply, unfortunately nothing changed.

Is there a possibility to sand an eMail to BB App World and the send the purchased apps via eMail?

Is there a BB App World Supportline available?

 

Thanks in advance

Hans

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JSanders
Posts: 83,913
Likes: 22,804
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: app world support ?

Have you emailed the actual developer for the application in question?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Hans001
Posts: 3
Registered: ‎10-16-2012
My Device: 8110
My Carrier: bob

Re: app world support ?

Hello!

Yes, out of 3 one of them replied, telling me to refund my payment... although I would prefer getting the app ;-)....

Thx

Hans

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JSanders
Posts: 83,913
Likes: 22,804
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: app world support ?


Hans001 wrote:!

.. although I would prefer getting the app ;-)....


OK. Did you tell those developers that?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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