BlackBerry World

[c9380]

I need some help. I got the arm pre installed when I upgrade my 9380 to os 7.1 the other day and it was working fine. App world notified me about an upgrade for arm so I did. But ever since I did it the program no longer works!! I uninstalled it and reinstalled several times and still no luck..help :'(

[Bifocals]

Hi and welcome to the forums!

Have you received any error messages? I upgraded as well but haven't had an issue.

1. Do a hard reset

2. Go to options>device>Application Management> find the Blackberry Application resource monitor.

Without clicking on the app[ press the menu key> view properties and edit the default permissions. I would disable the compatibility mode, in my opinion it's not beneficial.

3. If all else fails you can always delete the app (please do a full device backup first). It will be listed as uninstalled on App World but you can always reinstall it.

Let us know how it goes!

Bifocals

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KB02141 Reset a BlackBerry smartphone

[c9380]

I tried step 1.several times.. No luck..2. I went to app went as far as view properties but I dint see Any options for default permissions.. And to turn off compatibility mode...3.I tried that multiple times.. Still no luck.. In using version 1.0.0.35 now. Is it possible to get back the old version of the app? I really want the app working.

[Bifocals]

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c9380 wrote:
I tried step 1.several times.. No luck..2. I went to app went as far as view properties but I dint see Any options for default permissions.. And to turn off compatibility mode...3.I tried that multiple times.. Still no luck.. In using version 1.0.0.35 now. Is it possible to get back the old version of the app? I really want the app working.

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Here is the screen I see.

Thanks,

Bifocals

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[c9380]

Sigh seems no one cAn help.. that option isn't there on my 9380.. Thanks for the try though...

[Bifocals · Accepted solution]

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c9380 wrote:
Sigh seems no one cAn help.. that option isn't there on my 9380.. Thanks for the try though...

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Hello,

When you looked at the Application Management option did you see the Application Resource Monitor listed?

Someone CAN help...keep trying!

Thanks,

Bifocals

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Application Resource Monitor app for 9380

KB29086 How to navigate the Options menu on BlackBerry smartphones using BlackBerry 6 to BlackBerry 7

[c9380]

Thank you!!

[Bifocals]

Cool!
I'm glad you have it fixed.
By marking the thread resolved you help others can find your answer faster.
Thanks,

Bifocals