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New Contributor
tipsy
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

applications all gone---help, please??

Somebody please help me.

i lost all applications on my BB pearl  phone display. Menu button doesn't even work--so, no "hide" or "show all" option. Unable to access phone features. Called tech support and procedure given didn't work.

It'll be greatly appreciated.

Thanks in advance.

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: applications all gone---help, please??

Which procedure are you referring to?
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New Contributor
tipsy
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

Re: applications all gone---help, please??

they told me to remove battery while it's on....and i guess it shld reset itself---didn't work.

now, i get a message "app error 523"/reset---when i click ok, it shuts off but still apps aren't

there. they gave me a link (tutorial)---tried backup and restore but too scared to do the rest.

in the first place, i don't where/how to start.

help please

 

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Hall of Famer II
sdgardne
Posts: 47,179
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: applications all gone---help, please??

App Error 523 is pretty severe. Do a search on these forums for 523 and you will find many instructive posts. For instance, this one:

 

http://supportforums.blackberry.com/rim/board/message?board.id=8100&message.id=8819&query.id=187280#...

 

You have much to do in order to recover from this.


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: applications all gone---help, please??

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