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New Contributor
next_gener
Posts: 5
Registered: ‎04-30-2012
My Device: Playbook
Accepted Solution

appworld saying: Enter Device Password You have a device password enabled.

 When I login to Appworld with my playbook connected to PC I get the following message:

 

 Enter Device Password
[Pin: *********]
You have a device password enabled. Enter your BlackBerry device password to continue.

 

My device is not password enabled, I have made sure of this.

 

When I enter ANY password it could have been I get this:

 

 Unable To Connect Your Device
You have not entered the correct BlackBerry device password. Try entering your password on your device. You cannot access BlackBerry App World on your computer until you have correctly entered your device password.

 

I have tried to put a password on the device and try to connect this way but to no avail,

 

What is going wrong?

 

PC is Windows 7

Playbook is up to date

Curve Phone connects no problem

Browsers used: Opera and Chrome

 

Not sure when this started, wasnt happening the first day I got it, I have had it in Dev. mode but that password doesnt work,  not in Dev. mode now and NO password is set for the device.

 

Thanks for any help.

 

 

Forums Veteran III
Wolf359
Posts: 3,520
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

Is WiFi available?  I'm wondering if it will prompt for a password if you access appworld using a wireless connection.

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New Contributor
next_gener
Posts: 5
Registered: ‎04-30-2012
My Device: Playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

My playbook is connected to the PC, wifi is enabled but its the fact that the device is using USB. 

 

If I use the device (unplugged) it all works fine, no passwords needed on appworld. 

 

Only on USB this happens. 

 

Thanks for responding. 

New Member
chirag2007
Posts: 2
Registered: ‎05-01-2012
My Device: playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

same thing happened to me also

pls post
if u find any solution for it
New Contributor
next_gener
Posts: 5
Registered: ‎04-30-2012
My Device: Playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

OK, on a different computer, WIN7 clean install, IE9 and still happening, not the computer then.

 

We cant be the only ones having this issue, can we? 

Forums Veteran III
Wolf359
Posts: 3,520
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

Do you have the blackberry desktop manager installed / using the latest version?

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Perrynet
Posts: 5
Registered: ‎04-16-2012
My Device: Playbook 2.0 Developer

Re: appworld saying: Enter Device Password You have a device password enabled.

[ Edited ]

I am also having this same problem with a brand new Playbook, right out of the box.  Updated, setup BBID on the Playbook (which added the playbook to my devices).  Went to my PC, logged into Appworld, and get this message.

New Contributor
next_gener
Posts: 5
Registered: ‎04-30-2012
My Device: Playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

[quote] Do you have the blackberry desktop manager installed / using the latest version?[/quote]

 

Yes, just installed, all software up to date, Playbook, BB Desktop Manager, Browsers, Win 7, you name it, all good.

 

Thanks for the replies so far. 

Forums Veteran III
Wolf359
Posts: 3,520
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

Only other thing I can suggest is to contact Playbook support at the number below:

http://us.blackberry.com/support/playbook-support/contact.jsp

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
next_gener
Posts: 5
Registered: ‎04-30-2012
My Device: Playbook

Re: appworld saying: Enter Device Password You have a device password enabled.

OK, resolved!

 

It is not possible to download apps on the computer to the playbook, this is the browser/system telling you that it cannot be done!

 

They are working on this and it will be done in the future!

 

All good!

 

Thanks for your help and suggestions Wolf359.

And sorry to be the bringer of bad news to the others!

 

Night all.