BlackBerry World

[lukey883]

hi just brought a blackberry torch last thursday, still having problems with appworld until yesterday it kept saying authenticating when trying to sign in to download an app and would just stay like that and a padlock comes up in the corner, now i have pressed password recovery by mistake and thats all that comes up when i click on app world the clocks not going round it just says please wait, its been like this since last night can someone please help would be very much appreciated and thanksn for your time  

[sdgardne · Accepted solution]

Hi and Welcome to the Forums!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!

[lukey883]

hi again thatnks so much for that now ive tried to download an app and its took me to account info what is the next step? 

[lukey883]

thanks so much its installing cheers