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New Contributor
gyang
Posts: 2
Registered: ‎12-21-2012
My Device: 9900

bb app problem

[ Edited ]

I can acces my blackberry apps world but I can't download any applications. It keeps telling me there's issue with the current session I should please login. meanwhile I can't find options or whre to login. Pls I need help ASAP  thnks

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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: bb app problem

hello,
what is the exact error message (letter by letter) ?



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New Contributor
gyang
Posts: 2
Registered: ‎12-21-2012
My Device: 9900

Re: bb app problem

There is an issue with the current session.please login to continue(error Id:30702). That's the message I always get
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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: bb app problem

Hello gyang,

 

it's easy, just check this article from the public knowledge base:

 

KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7




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