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New Contributor
QueenB10
Posts: 2
Registered: ‎04-21-2012
My Device: blackberry 8520
Accepted Solution

bbm problems

I am unable to upgrade my bbm messenger through my phone; however, I tried doing this through app world via the PC it is telling me that it is already installed however, I still cannot access bbm....I need help ASAP....:smileysad:

Forums Veteran III
Wolf359
Posts: 3,588
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: bbm problems

Back up your data first using desktop manager!

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10339&sliceId=2&cmd=displayKC&d...

 

Can you uninstall the app first?

http://crackberry.com/blackberry-101-how-remove-delete-and-uninstall-apps-your-blackberry-hint-its-a...

 

Reinstall it from here:

http://us.blackberry.com/apps-software/blackberrymessenger/

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New Contributor
QueenB10
Posts: 2
Registered: ‎04-21-2012
My Device: blackberry 8520

Re: bbm problems

Thanks a lot it really helped.....:smileyvery-happy: