01-18-2013 11:55 AM
01-18-2013 12:00 PM
Welcome to BlackBerry Support Forums
Is your BBM working before ? Do you have BlackBerry Data Plan on your account .
01-19-2013 02:07 AM
01-19-2013 04:28 AM
also I wanted to know do you have to top up before you can reinstall bbm?
You must have active BlackBerry Data Plan also known as BIS on your account in order to use BBM on your device , So please call your carrier and check if your account is properly configured with BIS.
01-19-2013 12:36 PM
You are most welcome